SHIPPING & RETURNS

Shipping Policy

We deliver to all serviceable postal pin codes across India through our trusted courier partners. Please ensure that you provide a complete shipping address with accurate zip code and contact number for a smooth delivery experience.

Order Processing

All orders are dispatched within 1–2 business days of placement. Once your order is shipped, you will receive a tracking number via email or SMS.

Estimated Delivery Time

3–7 business days (may vary based on location and courier service availability).

Shipping Fees

  • Free shipping on all prepaid orders.
  • Cash on Delivery (COD) is not available currently

Important Notes

  • In case of incomplete or incorrect address entry, Evoke Jewellery will not be held responsible for delivery failures. Any re-attempt shipping or courier penalties will be borne by the customer.
  • Deliveries to hostels, schools, or other institutional addresses are at the customer’s own risk. If the package is refused at the address, we cannot issue a refund or exchange.
  • Dispatch times are indicative. Delays due to courier issues or unforeseen circumstances are not eligible for refund, return, or cancellation claims.

Returns & Exchanges

We want you to love what you wear. However, we do not offer returns or exchanges unless the item received is damaged or incorrect.

Eligibility:

  • Return requests must be raised within 24 hours of order delivery
  • Product must be unused, unworn, and in its original packaging
  • A mandatory unboxing video (starting before opening the parcel and clearly showing the shipping label) is required as proof

To request a return for damaged or wrong items only, email us at theevokejewellery@gmail.com with your order ID, reason for return, and the unboxing video. Our team will respond with the next steps.

Exclusions:

  • Returns are not accepted for reasons related to personal preference or fit
  • Items on sale, discounted offers, or custom orders are non-returnable unless they arrive damaged or incorrect
  • Refunds will not be issued; if eligible, only store credit will be provided as per our Refund Policy

Frequently Asked Questions

Yes, every piece from Evoke is waterproof and resistant to sweat, rain, and hand washing. You don’t need to take it off every time you wash your hands or get caught in the rain.

No. Our jewellery is made with thick 18k PVD gold plating over stainless steel, which makes it non-tarnish and long-lasting.

Absolutely. All our pieces are hypoallergenic and safe for sensitive skin.

No, We Don't offer COD presently.

We deliver within 3–7 working days, depending on your location.

We sincerely apologise. Please email us at theevokejewellery@gmail.com within 24 hours with videos and pictures as per our Refund Policy, and we’ll make it right.

No, at the moment we dont provide this service.