Shipping Policy

We deliver to all serviceable postal pin codes across India through our trusted courier partners. Please ensure that you provide a complete shipping address with accurate zip code and contact number for a smooth delivery experience.

Order Processing

All orders are dispatched within 1 business day of placement. Once your order is shipped, you will receive a tracking number via email or SMS.

Estimated Delivery Time

2–4 business days (may vary based on location and courier service availability).

Shipping Fees

• Free shipping on all orders.
• Cash on Delivery (COD) is available with a small Partial Advance Payment. 

•  Partial COD Charges

  We’re committed to offering a seamless and transparent shopping experience. To extend flexibility and build trust with our customers, we offer Partial Cash on Delivery (Partial COD) - where a small advance is paid to confirm the order, and the balance is paid at the time of delivery.

  ✅ Please Note: Partial COD Charges Are Non-Refundable

  • The advance paid as part of the Partial COD option is non-refundable, even if the order is cancelled before dispatch or refused at the time of delivery.

  • This nominal charge is not a deposit against the product, but rather a processing fee that covers:

  • Order confirmation handling
  • Backend resource allocation
  • Inventory blocking
  • Packaging preparation and courier coordination, all of which begin the moment your order is confirmed

  💛 Why This Policy Matters

  Partial COD was introduced as a gesture of trust - to give you flexibility while safeguarding our business against the high rate of cancelled or refused COD orders. However, even before an order is shipped, a significant amount of effort and cost goes into preparing it.

  Every time an order is placed, we:

  • Allocate stock from limited inventory

  • Notify our warehouse team

  • Reserve packaging materials

  • Schedule logistics in advance

  When an order is cancelled - even before shipping - we still incur real costs in manpower, inventory planning, and operational flow. For a small business like ours, such disruptions add up quickly.

  By treating the Partial COD amount as a non-refundable service charge, we’re simply asking for shared accountability in a system designed to protect both sides. It allows us to continue offering flexible payment options without compromising the quality and care we put into every order.

  We thank you for your understanding and continued support - it means everything to us. 💛

Important Notes

• In case of incomplete or incorrect address entry, Evoke Jewellery will not be held responsible for delivery failures. Any re-attempt shipping or courier penalties will be borne by the customer.
• Deliveries to hostels, schools, or other institutional addresses are at the customer’s own risk. If the package is refused at the address, we cannot issue a refund or exchange.
• Dispatch times are indicative. Delays due to courier issues or unforeseen circumstances are not eligible for refund, return, or cancellation claims.

Returns & Exchanges

We want you to love what you wear. However, we do not offer returns or exchanges unless the item received is damaged or incorrect.

Eligibility:

• Return window is within 1 day or 24 hours of order delivery (Return requests must be raised within this timeframe).
• Product must be unused, unworn, and in its original packaging
• A mandatory unboxing video (starting before opening the parcel and clearly showing the shipping label) is required as proof

To request a return for damaged or wrong items only, email us at theevokejewellery@gmail.com with your order ID, reason for return, and the unboxing video. Our team will respond with the next steps.

Exclusions:

• Returns are not accepted for reasons related to personal preference or fit
• Items on sale, discounted offers, or custom orders are non-returnable unless they arrive damaged or incorrect
• Refunds will not be issued; if eligible, only store credit will be provided as per our Refund Policy