PRIVACY POLICY

At Evoke Jewellery, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, store, and secure your personal information in compliance with applicable data protection laws.

Information We Collect:

  • Name, email address, phone number
  • Shipping and billing addresses
  • Payment information (processed via secure third-party gateways)
  • Browsing behavior and order history
  • Demographic details and preferences (when voluntarily provided)

How We Use Your Information:

  • To fulfill and manage your orders efficiently
  • To provide shipping updates, order confirmations, and account support
  • To send promotional offers and marketing communications (only if you opt-in)
  • To personalize and enhance your shopping experience
  • For internal record-keeping, feedback analysis, and market research

Data Security: We are committed to keeping your personal data secure. We use industry-standard physical, electronic, and managerial procedures to safeguard the data we collect online. Your information is never sold or disclosed to unaffiliated third parties without consent, except as required by law.

Use of Cookies: Cookies help us analyze website traffic and customize content. We use cookies to:

  • Remember user preferences
  • Track site analytics and improve performance
  • Offer tailored product recommendations

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can adjust settings to disable them. Disabling cookies may affect your experience on our site.

Third-Party Services: We work with payment gateways, delivery partners, and marketing platforms. These services are contractually obligated to protect your data and use it only to perform tasks on our behalf.

Controlling Your Personal Information:

  • You can unsubscribe from marketing emails at any time by clicking the link in the email
  • You may request access, correction, or deletion of your data by emailing us at theevokejewellery@gmail.com
  • We do not retain data longer than necessary and follow secure data archiving procedures

External Links Disclaimer: Our website may include links to external websites. Once you leave our domain, we are not responsible for the privacy practices of those sites. We advise reviewing their privacy statements individually.

Policy Updates: This Privacy Policy may be updated from time to time. We recommend reviewing this page periodically. The policy is effective from [latest update date].

Contact Us: If you have any questions, concerns, or complaints regarding our privacy practices, please write to us at theevokejewellery@gmail.com.

Frequently Asked Questions

Yes, every piece from Evoke is waterproof and resistant to sweat, rain, and hand washing. You don’t need to take it off every time you wash your hands or get caught in the rain.

No. Our jewellery is made with thick 18k PVD gold plating over stainless steel, which makes it non-tarnish and long-lasting.

Absolutely. All our pieces are hypoallergenic and safe for sensitive skin.

No, We Don't offer COD presently.

We deliver within 3–7 working days, depending on your location.

We sincerely apologise. Please email us at theevokejewellery@gmail.com within 24 hours with videos and pictures as per our Refund Policy, and we’ll make it right.

No, at the moment we dont provide this service.