Partial Payment Policy

How Partial Payment Works:


We offer Partial Cash on Delivery (COD) to provide flexibility:

  •  Partial COD Charges

    We’re committed to offering a seamless and transparent shopping experience. To extend flexibility and build trust with our customers, we offer Partial Cash on Delivery (Partial COD) - where a small advance is paid to confirm the order, and the balance is paid at the time of delivery.

    ✅ Please Note: Partial COD Charges Are Non-Refundable

    • The advance paid as part of the Partial COD option is non-refundable, even if the order is cancelled before dispatch or refused at the time of delivery.

    • This nominal charge is not a deposit against the product, but rather a processing fee that covers:

    • Order confirmation handling
    • Backend resource allocation
    • Inventory blocking
    • Packaging preparation and courier coordination, all of which begin the moment your order is confirmed

    💛 Why This Policy Matters

    Partial COD was introduced as a gesture of trust - to give you flexibility while safeguarding our business against the high rate of cancelled or refused COD orders. However, even before an order is shipped, a significant amount of effort and cost goes into preparing it.

    Every time an order is placed, we:

    • Allocate stock from limited inventory

    • Notify our warehouse team

    • Reserve packaging materials

    • Schedule logistics in advance

    When an order is cancelled - even before shipping - we still incur real costs in manpower, inventory planning, and operational flow. For a small business like ours, such disruptions add up quickly.

    By treating the Partial COD amount as a non-refundable service charge, we’re simply asking for shared accountability in a system designed to protect both sides. It allows us to continue offering flexible payment options without compromising the quality and care we put into every order.

    We thank you for your understanding and continued support - it means everything to us. 💛

Your Agreement

By choosing the "Partial Payment (Advance + COD)" option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.

For any questions, please do not hesitate to contact our Customer Support team. We are here to help!

Powered by Partialy - Partial Payment Shopify App (NxtSphere Tech)

Frequently Asked Questions

Yes, every piece from Evoke is waterproof and resistant to sweat, rain, and hand washing. You don’t need to take it off every time you wash your hands or get caught in the rain.

No. Our jewellery is made with thick 18k PVD gold plating over stainless steel, which makes it non-tarnish and long-lasting.

Absolutely. All our pieces are hypoallergenic and safe for sensitive skin.

Yes, We Offer COD with small partial advance payment.

We deliver within 3–5 working days, depending on your location.

We sincerely apologise. Please email us at theevokejewellery@gmail.com within 24 hours with videos and pictures as per our Refund Policy, and we’ll make it right.

No, at the moment we dont provide this service.